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Clarex Privacy Policy

Effective Date: 11/12/2013

This Privacy Policy governs ClarexOnline.com

Clarex Contact Info:

727 Mass Ave
Cambridge, MA
02139

Clarex cares deeply about online privacy, and complies with Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Clarex commits to resolve complaints about your privacy and our collection or use of your personal information. For all inquiries or complaints regarding this privacy policy you should contact Clarex by email to: info@clarexonline.com

User Accounts

In order to use certain features of this Web site, we request certain personally identifiable information from you on the account creation form and/or require you to create a username and password. During account creation you are required to give contact information (such as name and email address). We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession. We encourage you to submit this information so we can provide you a more personalized customer experience. Types of communications you may elect to receive from Clarex that require use of personally identifiable information include Customer Service emails in response to order or product related support issues, Special Promotions and Updates to notify you of promotional opportunities, Newsletters to stay abreast of Clarex related news & events, Product or Service Announcements to advise of temporary service outages or technical product announcements, and Partnership or Sponsorship Opportunities. Clarex is the sole owner of the information collected on Clarexonline.com. Clarex collects personally identifiable information from our users at several different points on our Web site.

Uses of Information

The website uses personal information to improve the overall Clarex consumer website experience, provide relevant & targeted content to website Visitors, Customers, & opt-in Subscribers, and to provide paying Customers with efficient communications related to their Clarex orders. Our websites use non-personally-identifiable information to inform the general public & people who visit our website about Clarex products, services, news, & community activities, to improve performance of our websites & business services, to understand how anonymous users interact with our website after seeing Clarex advertisements, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. Our websites use personally identifying information to facilitate communications between Clarex & interested parties, to enable the purchase & fulfillment of Clarex products & services, & to improve the overall Clarex customer & product experience.

Email Communications

Clarex will use your name & email address so that we can contact you via email communications.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. We will use this information to contact you in case of having trouble processing an order. Types of order-related communications that require use of personal information include Order Confirmation email to confirm the placement, & summarize the contents of your order, Shipping Confirmation email to notify you when your order ships, and Customer Satisfaction Emails to ensure you are satisfied with your Clarex product. If you place an order on Clarexonline.com, we will use your name & email address to send you an Order Confirmation Email, a Shipping Confirmation Email, and Customer Satisfaction Emails. If you do not wish to participate in Customer Satisfaction emails, please communicate so to us via email or by making use of the subscription and newsletter options under the user login area.

Special Offers and Updates

We will occasionally send you information on products, services, special promotions, contests, events, & opportunities to interact with Clarex and our community. You can sign up to receive these emails from us during checkout while purchasing a product. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see "Choice and Opt-out" section below for more details on how to unsubscribe or opt-out of communications from Clarex.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. We respect your privacy and provide you a way to unsubscribe. Please see the "Opt-out choice" section.

Service-Related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally identifiable information you provide us at the time of account creation or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.

Opt-out choice

Upon account creation and order placement, we provide you the option to NOT receive Newsletters & Special Promotions and Updates emails from Clarex. We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes at the moment of purchasing at clarexonlin.com. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can simple process your order on our "express checkout" option without need of creating a user account. If you no longer wish to receive our newsletter and promotional communications, or if you don't want your information to be used for advertising purposes such as retargeting, you may email us at info@clarexonline.com.

Clarex strives to provide the public with relevant, value-added content in the form of advertisements. However we respect the wishes of anyone who does not want to be tracked by 3rd party advertising companies online. Users may opt-out of Clarex's cookie-based online advertising & analytics programs by following the opt-out instructions provided by our advertising & analytics partners here: http://www.adroll.com/about/privacy

Non-Personally-Identifiable User Information

For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, & browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website user experience. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Clarex advertisements on 3rd party websites, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.

Use of Cookies

Clarex uses cookies to store visitors' preferences and to record session information, such as pages visited, interactions with website features, time spent on the website, shopping cart items, language preference, intended shipping region, & purchase behavior for purposes that include tailored website content & newsletter communications according to visitor preferences, to serve online advertisements based on past visitors to the website, & to inform and optimize website performance & online advertising campaigns. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. You must, however, enable cookies from Clarex in order to use most functions on the site. Please note that Clarex allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers' use of cookies is subject to their own privacy policies, not the Clarex Privacy Policy.

Ad Servers, Third Party Advertising, & Website Analytics

We do not serve 3rd party advertisements to you while using our website, Clarexonline.com. However, we do work with Website analytics & advertising partners, including Google and AdRoll to deliver Clarex advertisements on 3rd party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Clarex advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement & interactions while using Clarexonline.com. This way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to Clarexonline.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Clarex to optimize the performance of our advertising campaigns. In other words, we use analytics data in concert with data about our online ads that have been shown using online advertising networks.

This privacy statement covers the use of cookies by Clarex and relevant ad serving, website feature, & analytics partners, and does not cover the use of cookies by 3rd party advertisers.

3rd Party Service Providers

Most of our transactions are processed by third parties to fulfill orders from our customers. A SSL certified credit card processing company to securely handling online transactions, an email marketing company to manage online advertising and communications with our customers, and shipping companies for delivering customer orders. When you subscribe with us through our website, we share the specifications of your order, your name, email address, shipping address with our third parties in behalf of fulfilling your order. We do not share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.

Onward Privacy

As our member information administration platform, Ultracart allows us to make a personalized usage of personally identifiable information, which we carefully handle in compliance to your Op-out choice preferences. For policies regarding the management of other user information handling, like credit card processing and more, please directly refer to Ultracart privacy policy at: http://www.ultracart.com/privacy.html

Links

Clarex has external links to social media websites. Clarex is not responsible for the users relationship with this social media companies. Each of this external websites accounts their responsibilities with the user in their own privacy policy. Clarex privacy policy only accounts for our customers information collected within our website.

Correcting / Updating or Removing Information Clarex users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Info. Users may also email us to correct or change any information by contacting us at info@clarexonline.com

Customer Testimonials

At times, we may post customer testimonials on our web site which may contain personally identifiable information. We obtain the customer's consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.

Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our privacy policy, we will post those changes to this privacy statement or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. Material changes to this policy, will notify you here, by email, or by means of a notice on our home page.

Personal Information Security

As a precaution to keep our members account information safe, Clarex relies on a third party company, qualified with the proper internet secure information processing credentials, that uses secure socket layer technology (SSL) to provide secure processing of online transactions and safe database management and administration. To learn more about SSL, visit this link: http://en.wikipedia.org/wiki/Transport_Layer_Security. The access to this databases and user information is restricted to those of our employees in charge of processing orders and providing a tailored service to our customer needs.

Auto Order Enrollment

Clarex Auto-order program allows you to keep a continuous supply of your productivity supplement without concerning about placing orders or processing transactions. Our Auto-order system automatically charges the amount for your particular order from your credit card and sends the Clarex Team a report to process the shipment. An online receive is sent to the email you provided at the moment of signing up to the auto-order program to report to you about the last auto-order transaction.